We process orders seven days a week, excluding Canadian holidays. Once your order is on its way, you'll receive an email with a trackable link. Please be aware that this link might not activate until the following business day.
If any questions or concerns arise regarding your order, we may need additional processing time. Rest assured, we will reach out to you via phone or email only when absolutely necessary. To ensure smooth communication, please provide accurate contact information during checkout.
If there are any anticipated processing delays, they will be clearly indicated on the affected product's page. In cases of unusually high order volume, a site-wide notice will be posted to keep you informed.
For local deliveries, we partner with WEELS SAME-DAY DELIVERY, ensuring your meals arrive on the exact day you choose. For Canada-wide deliveries, we take great care to ensure your food arrives in perfect condition by shipping your order in a carefully insulated box, packed with ice, and sent via UPS. This meticulous process is designed to maintain freshness throughout the entire journey to your doorstep.
We offer complimentary local delivery within the Greater Toronto Area for orders containing 6 or more meals. If your order includes multiple delivery locations, please ensure each delivery contains at least 6 meals to qualify for free delivery. If one of the deliveries falls short of this minimum, a delivery fee will apply only to that specific location.
For non-local deliveries, we cover 50% of the shipping cost on orders of 10 meals or more, making it easier for you to enjoy our meals no matter where you are.